PRIVACY POLICY
Last updated: September 2026
NOUZ CLOTHING respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase through nouzclothing.com (the “Website”).
This Privacy Policy is intended to comply with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Greek data-protection legislation.
1. Data Controller
The data controller responsible for the processing of your personal data through the Website is:
NOUZ CLOTHING Ε.Ε.
VAT No. (ΑΦΜ): 803173441
Tax Authority (ΔΟΥ): Δ’ Θεσσαλονίκης
Registered Address: Αρριανού και Ιασωνίδου 1, 54635 Thessaloniki, Greece
Telephone: +30 698 946 4685
Email:nouzclothing@gmail.com
2. Personal Data We Collect
Depending on how you use the Website, we may collect information such as:
Full name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Products purchased or returned
Payment-related information
Communications you send to us
IP address
Browser and device information
Information collected through cookies and similar technologies
Where payments are processed through an external payment provider, payment-card information may be processed directly by the relevant payment provider. NOUZ CLOTHING does not necessarily receive or store your complete card details.
3. Why We Process Your Personal Data
We may process your personal information for the following purposes:
Order processing and contract performance: to receive, process, fulfil and deliver your orders, process payments and manage returns, exchanges and refunds.
Customer service: to communicate with you about your orders, questions, complaints or requests.
Legal and accounting obligations: to issue the necessary invoices or receipts and comply with tax, accounting and other legal requirements.
Website operation and security: to maintain the proper operation and security of the Website, prevent fraud and protect our legitimate business interests.
Marketing communications: where legally required, we will send promotional emails or other direct marketing communications only where you have provided the necessary consent. You may withdraw your consent at any time.
Analytics and cookies: where consent is required, we may use analytics or similar technologies to understand how visitors interact with our Website and improve our services.
4. Legal Bases for Processing
Depending on the purpose, we process personal data on one or more of the following legal bases:
Performance of a contract or steps requested before entering into a contract;
Compliance with a legal obligation;
Our legitimate interests, provided those interests do not override your fundamental rights and freedoms;
Your consent, where consent is required.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Who May Receive Your Personal Data
Your personal data may be shared, where necessary, with trusted third parties involved in operating our business and fulfilling your order, including:
Courier and delivery companies;
Payment service providers and financial institutions;
Website hosting and technical service providers;
Accounting, tax and professional advisers;
Email and communications service providers;
Analytics and technology providers, where applicable and subject to the relevant consent requirements;
Public authorities where disclosure is required by applicable law.
We disclose only the information reasonably necessary for the relevant service.
6. International Data Transfers
Some service providers used by the Website may process information outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate measures required by applicable data-protection legislation, such as relying on an adequacy decision or appropriate contractual safeguards where necessary.
7. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.
Order, transaction and accounting information may be retained for the period required under applicable Greek tax, accounting and commercial legislation.
Other information is retained for as long as necessary to provide the relevant service, handle potential claims, maintain security or comply with legal obligations.
Where processing is based solely on consent, the relevant information will no longer be processed for that purpose after valid withdrawal of consent, unless another lawful basis applies.
8. Cookies
The Website may use cookies and similar technologies to ensure its proper operation, remember user preferences, analyse Website usage and, where applicable, support advertising or marketing activities.
Cookies that are strictly necessary for the operation of the Website may be used without consent where permitted by law.
Non-essential cookies, such as certain analytics or advertising cookies, will be used where the required consent has been obtained.
Users can manage their cookie preferences through the Website's cookie consent mechanism and/or their browser settings.
9. Your Data Protection Rights
Subject to the conditions and limitations established by applicable law, you may have the right to:
Request access to your personal data;
Request correction of inaccurate or incomplete information;
Request deletion of your personal data;
Request restriction of processing;
Object to certain processing;
Request portability of your personal data;
Withdraw consent where processing is based on consent;
Lodge a complaint with the competent supervisory authority.
In Greece, the competent supervisory authority is the Hellenic Data Protection Authority (HDPA).
To exercise your rights or ask a question about the processing of your personal data, contact us at
We may need to request information necessary to verify your identity before responding to certain requests.
10. Security
We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Children's Privacy
Our Website and products are not intended to collect personal information from children contrary to applicable law. If we become aware that personal information has been collected from a child in circumstances requiring parental or guardian consent without such valid consent, we will take appropriate steps in accordance with applicable law.
12. Third-Party Websites
The Website may contain links to third-party websites or services. NOUZ CLOTHING is not responsible for the privacy practices or content of independent third-party websites.
We encourage you to review their respective privacy policies before providing personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, services, business practices or applicable legislation.
The current version will be made available through the Website together with its latest revision date.
14. Contact
For questions regarding this Privacy Policy or the processing of your personal data, please contact:
NOUZ CLOTHING Ε.Ε.
Αρριανού και Ιασωνίδου 1
54635 Thessaloniki, Greece
VAT No.: 803173441
Telephone: +30 698 946 4685
Email:nouzclothing@gmail.com
TERMS & CONDITIONS
Last updated: September 2026
Welcome to nouzclothing.com.
These Terms & Conditions govern the use of the Website and purchases made through the NOUZ CLOTHING online store.
By using the Website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.
1. Company Information
The Website is operated by:
NOUZ CLOTHING Ε.Ε.
VAT No. (ΑΦΜ): 803173441
Tax Authority (ΔΟΥ): Δ’ Θεσσαλονίκης
Registered Address: Αρριανού και Ιασωνίδου 1, 54635 Thessaloniki, Greece
Telephone: +30 698 946 4685
Email: nouzclothing@gmail.com
2. Products
We make reasonable efforts to display product descriptions, photographs, colours, sizes and other characteristics as accurately as possible.
However, colours may appear slightly different depending on the user's device, screen settings and lighting conditions.
Product availability may change without notice.
If a product becomes unavailable after an order has been placed, we will contact the customer and arrange an appropriate solution, including a refund where applicable.
3. Prices
Product prices are displayed on the Website in euros (€).
The final price payable by the customer, including applicable charges such as shipping and cash-on-delivery fees, will be displayed during the checkout process before the order is submitted.
NOUZ CLOTHING reserves the right to change product prices at any time. Price changes will not affect orders that have already been validly placed and accepted, except where otherwise permitted by applicable law.
4. Orders
Customers are responsible for ensuring that the information provided when placing an order is complete and accurate.
After an order is submitted, the customer may receive an electronic confirmation containing information relating to the order.
NOUZ CLOTHING reserves the right to refuse or cancel an order where there is a legitimate reason to do so, including obvious pricing or technical errors, suspected fraudulent activity, or product unavailability.
Where payment has already been collected for an order that cannot be fulfilled, the relevant amount will be refunded.
5. Payment Methods
The following payment methods are available:
Cash on Delivery
Customers may pay the courier upon delivery of their order.
Cash on delivery carries an additional charge of:
€2.00 per order.
Online Card Payment
Customers may pay securely online using the debit or credit card options made available during checkout.
Card transactions are processed through the applicable payment service provider.
NOUZ CLOTHING does not necessarily receive or store the customer's complete payment-card information.
6. Shipping Costs
Shipping charges are currently as follows:
Within Thessaloniki: €3.00
Cash on delivery: additional €2.00
Other mainland destinations in Greece: €3.50
Cash on delivery: additional €2.00
Greek islands: €4.00
Cash on delivery: additional €2.00
The applicable shipping cost will be presented to the customer during checkout.
Any different shipping promotion or free-shipping offer displayed on the Website at the time an order is placed will apply according to the conditions of that promotion.
7. Delivery
Orders are delivered to the shipping address provided by the customer.
Customers are responsible for providing complete and accurate delivery details.
Delivery times displayed or communicated by NOUZ CLOTHING are estimates unless expressly stated otherwise. Delays may occur due to courier operations, adverse weather, high-volume periods or circumstances outside our reasonable control.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
8. Right of Withdrawal and Returns
Consumers purchasing products remotely generally have the right to withdraw from the purchase within 14 calendar days without having to provide a reason, subject to the exceptions and conditions provided by applicable consumer legislation.
For goods, the withdrawal period generally expires 14 days after the day on which the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, customers must communicate their decision clearly to NOUZ CLOTHING within the applicable withdrawal period.
Customers may contact:
Email: nouzclothing@gmail.com
Telephone: +30 698 946 4685
9. Condition of Returned Products
Customers may handle and inspect a product only to the extent necessary to establish its nature, characteristics and functioning, similarly to how it could reasonably be inspected in a physical store.
Returned products should, where applicable:
Be unworn and unwashed;
Retain their original tags;
Include their original accessories and accompanying items;
Be returned in their original packaging where reasonably possible.
The consumer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
These conditions do not restrict any mandatory statutory consumer rights.
10. Return Shipping Costs
Unless otherwise required by law or expressly agreed by NOUZ CLOTHING, customers exercising their right of withdrawal are responsible for the direct cost of returning the products.
If the product supplied is faulty, damaged, defective or different from the product ordered, NOUZ CLOTHING will handle the matter in accordance with the customer's applicable statutory rights and, where appropriate, cover the relevant return costs.
11. Exchanges
If you would like a different size or wish to exchange an item, please contact us within 14 days of delivery.
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we will inform you about the available alternatives and applicable refund options.
12. Refunds
Once a returned product has been received, it will be inspected.
Where a refund is due, NOUZ CLOTHING will process the reimbursement in accordance with applicable consumer legislation, using the same means of payment used for the original transaction unless otherwise agreed where legally permitted.
After a refund has been initiated, the time required for the amount to appear in the customer's account may depend on the customer's bank or payment provider. Processing may typically require approximately 5–10 business days, depending on the provider.
This estimated banking processing period does not limit the customer's statutory rights or the statutory deadlines applicable to NOUZ CLOTHING.
13. Damaged, Defective or Incorrect Items
Customers who receive a damaged or incorrect product are requested to contact us as soon as possible and preferably within 48 hours of delivery at:
Customers should provide their order information and a description of the issue. Photographs may be requested where reasonably necessary to help identify and resolve the problem.
The 48-hour notification request does not remove or restrict any mandatory legal rights relating to defective or non-conforming products.
Where the product is confirmed to be incorrect, damaged or otherwise non-conforming, NOUZ CLOTHING will provide the remedy required under applicable consumer law at no additional cost where required.
14. Statutory Consumer Rights
Nothing in these Terms & Conditions excludes, restricts or otherwise affects rights granted to consumers under mandatory Greek or European Union consumer-protection legislation.
Any commercial return or exchange policy offered by NOUZ CLOTHING operates in addition to mandatory statutory rights.
15. Intellectual Property
Unless otherwise stated, the content available through the Website, including logos, branding, photographs, graphics, designs, text and other original materials, is owned by NOUZ CLOTHING or used with the appropriate permission.
Content may not be reproduced, distributed, modified, republished or commercially exploited without prior permission, except where permitted by applicable law.
16. Website Use
Users must not use the Website:
For unlawful or fraudulent purposes;
To interfere with the Website's operation or security;
To introduce malicious software or harmful code;
To attempt unauthorised access to systems, accounts or information;
To infringe intellectual-property or other rights.
We may restrict access to the Website where reasonably necessary to protect the Website, its users or our legal rights.
17. Personal Data
Personal data collected through the Website is processed in accordance with our Privacy Policy and applicable data-protection legislation.
Where cookies or similar technologies are used, additional information may also be provided through our cookie notice or cookie settings.
18. Limitation of Liability
NOUZ CLOTHING is not responsible for interruptions or failures of the Website resulting from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer-protection rights.
19. Amendments
NOUZ CLOTHING may update these Terms & Conditions from time to time to reflect changes to its services, business practices or applicable legislation.
The version applicable to an order will generally be the version made available at the time the order is placed, subject to mandatory legal requirements.
20. Applicable Law and Disputes
These Terms & Conditions and purchases made through the Website are governed by Greek law, without prejudice to any mandatory consumer protections that may apply.
Consumers may also have access to competent consumer-protection authorities and alternative dispute-resolution mechanisms in accordance with applicable legislation.
Nothing in these Terms deprives a consumer of any mandatory jurisdictional protection available under applicable law.
21. Contact
For questions about an order, return, exchange or these Terms & Conditions, please contact:
NOUZ CLOTHING Ε.Ε.
Αρριανού και Ιασωνίδου 1
54635 Thessaloniki, Greece
VAT No.: 803173441
Telephone: +30 698 946 4685
Email: nouzclothing@gmail.com
